Return & Refund Policy

Thank you for shopping at haniawellcare.com, your trusted marketplace for wellness, healthcare, and personal care products.

We aim to provide high-quality products and a satisfying customer experience. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

Products are eligible for return under the following conditions:

  • Item(s) must be unused, unopened, and in original packaging.

  • Return request must be made within 7 days of delivery.

  • Item must be in the same condition that you received it.

  • Only regular priced items may be refunded; sale or promotional items are non-refundable.

  • Perishable, consumable, or hygiene-related products (e.g., oils, skincare, supplements) cannot be returned unless defective or damaged on arrival.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Opened or used personal care products

  • Health and wellness consumables

  • Custom or made-to-order items

  • Products marked as “non-returnable” on the product page

3. Damaged or Defective Products

In case of defective, damaged, or wrong item(s) received:

  • Please contact us within 48 hours of delivery

  • Share photos/video evidence of the product and packaging

  • We will verify the issue and offer a replacement, refund, or store credit

4. Refund Process

If your return is approved:

  • We will initiate a refund to your original method of payment

  • Refunds may take 7–10 business days to reflect, depending on your bank or payment provider

5. Return Shipping

  • Customers are responsible for the return shipping costs unless the product is defective or sent incorrectly

  • In eligible cases, we will provide a return pickup or reverse logistics option (subject to serviceability)

6. How to Initiate a Return

Please contact our customer support with the following details:

  • Order ID

  • Product name

  • Reason for return

  • Photo or video proof (if applicable)

📧 Email: support@haniawellcare.com
📞 Phone/WhatsApp: +91-8106309649

7. Cancellations

Orders can be cancelled before they are processed or shipped. Once shipped, cancellations will not be possible. In such cases, please request a return after delivery.

8. Exceptions & Discretion

We reserve the right to approve or reject return/refund claims on a case-by-case basis to prevent misuse of our policies.

9. Need Help?

For any questions about your return, refund, or order, please reach out to our support team. We’re here to help!

Haniawellcare.com – Wellness Delivered with Care